Refund & Return Policy
At Music CD Haven, we value your satisfaction. If you’re not happy with your purchase, here’s how we can help:
Return Conditions
- Returns accepted within 7 days of delivery
- Item must be unused and in original packaging
- We do not accept opened CDs unless they arrived damaged
Damaged or Incorrect Items
- Contact us at mphole@shoepaga.co.za within 48 hours of delivery
- Include your order number and photos of the issue
- We will arrange for a replacement or full refund
Refund Process
- Once we receive the item, we’ll inspect it
- Approved refunds are processed within 5–7 business days
- Refunds go back to your original payment method
Non-Refundable
- Shipping fees are non-refundable (unless we made an error)
Need assistance? Email us at mphole@shoepaga.co.za